Privacy Policy
We are committed to safeguarding your personal information and we comply with all data protection laws including:
The Data Protection Act 2018;
The General Data Protection Regulation (GDPR)
Any regulations made under or to supplement either of the above, relating to the personal information that we collect about you.
This policy applies to any personal data that we collect from you. When we refer to personal data or “information” within this policy this relates to any information which could be used to identify you, either directly or indirectly when combined with any other information we may hold about you. The privacy policy explains:
What personal data we collect about you;
Why we collect that personal data;
Who we share your personal data with;
Why we might contact you and how you can change that;
How long we retain your personal data;
How we keep your personal data secure; and
What rights you have in relation to your personal data.
Please read this privacy policy carefully to understand our views and practices regarding your personal data and how we will treat it
We hold the following personal information:
Personal data you have provided to us when you enquire or become a Member of us or apply for a job with us including name, address, contact details (including email address and phone number);
The name and contact details (including phone number)
Details of referrals, quotes and other contact and correspondence we may have had with you;
Information obtained from customer surveys, promotions and competitions that you have entered or taken part in;
Information about complaints and incidents;
Information you give us when you make a payment to us, such as financial or credit card information;
Other information received from other sources, including from your use of websites and other digital platforms we operate or the other services we provide, information from business partners, advertising networks, analytics providers, or information provided by other companies who have obtained your permission to share information about you;
Personal data we collect about you
We store personal data we collect about you while using our services. These include:
Fitness class booking history
Financial transaction information
Visit one of our websites
Enquire about any of our services
Register to be a customer with us or book to receive any of our services
Fill in a form or survey for us
Carry out a transaction on our website
Participate in a competition or promotion or other marketing activity
Make online payments
Contact us, for example by email, telephone or social media
Participate in interactive features on any of our websites.
Reasons for collecting that personal data
We collect and store your personal data in order to provide you with membership-related services. The legal basis for processing any personal information as part of this request is processed on the basis of performance of a contract or to take necessary steps to enter into a contract. Examples includes:
Registering you for membership of fitness classes
Managing your membership account and the products and/or services available to you through it;
Collecting and managing your payment for membership and, if you do not pay, for taking such steps as are necessary to arrange for you to make that payment; and
To notify you about changes to our products or services
Retention of personal data
We do not retain personal data for as long as necessary and we will retain personal data provided to us until your membership is over. Once the period has elapsed, we will securely destroy your personal data in accordance with our data handling policies.
Security of personal data
We take the confidentiality, integrity and availability of your personal data seriously and have implemented technical and organisational measures to ensure that your information is kept secure. We conduct assessments to ensure the ongoing security of our information systems.